Frequently Ask Question (FAQ)

QUESTION YOU WANT TO KNOW

Frequently Ask Question

About RaudhahPay Administrator

Can I trust RaudhahPay?

Yes. RaudhahPay is an ONLINE PAYMENT GATEWAY run by a registered company. Navigate to our company website to know more.

Who owns RaudhahPay?

RaudhahPay is managed and run by Raudhah Pay Sdn Bhd, 1048880-D, a bumiputera company which has been established since 2013, formerly known as Brainy Apps Sdn. Bhd.

Buyer's Payment Characteristics

Can I accept payment from PAYPAL?

No.

Can I receive international payments?

Yes, through VISA and MASTERCARD

Can I receive payments from my buyers on the same day?

No. You will receive your payment less than 24 hours in working days

If there are 1000 merchants to be paid on, will RaudhahPay be able to arrange these payments?

Yes. We will ensure that your money is transferred to your account according to the schedules.

What is the minimum amount of payment from RaudhahPay?

No minimum payment.

When can i receive my payments?

RaudhahPay will pay to you on the next day. Refer here for clearer payment schedules.

Which bank account should I have?

Account from any local bank in Malaysia.

Contact Us

For more information. Can I email RaudhahPay and get a response instantly?

Mail to support@mg.raudhahpay.com. We will get back to you as soon as possible.

Are there any possibilities of me working together with RaudhahPay apart from just being a client?

We are open to any ideas or input and are more than happy to discuss further with you.

Customer Support

How long should I wait for my problem to be solved?

2 working days excluding weekends.

If I encounter a problem with payment and transaction. With whom should I refer to?

Mail to support@mg.raudhahpay.com, and refer to the Finance Department.

If I have a problem with DASHBOARD, who should I contact?

Login to your DASHBOARD, and send a Ticket through SUPPORT page.

Dashboard Characteristic

Can I access DASHBOARD from my smartphone?

Yes.

Can I access DASHBOARD from my tablet?

Yes.

What is RaudhahPay DASHBOARD?

A system that manages all transactions, products, profiles, reports and customer services for merchants.

Fee

Are there any extra charges?

No.

How much is the registration fee for RaudhahPay?

There is no registration fee.

How much is the subscription fee for RaudhahPay?

There is no subscription fee.

How much is the transaction charge?

For credit/debit card, 2.00% / MYR 1.50 / Which one is higher charge applies for every transaction.

For Internet Banking, RM1.50 charge applies for every transaction.

If my monthly transaction is large, can I get a lower charge rate?

Sure, if your monthly transaction exceeds RM250,000. Please contact us for further enquiries.

What is the duration of my subscription with RaudhahPay?

You can unsubscribe at any time.

RaudhahPay

How does RaudhahPay work?

RaudhahPay eases online selling arrangement and online transactions between merchants and buyers. Buyers can pay directly to the merchant straight on product view, whether it is on blogs, web or social media platforms such as Facebook, Instagram and Twitter. Merchants can also receive payments through SMS and Email.

How does this happen?

On DAHSBOARD, the merchant will create a PAYMENT FORM that includes product information and payment inquiries, then a URL or a PAYMENT BUTTON will be generated and the merchant can share it with buyers through any social media platforms on the internet.

Interested buyers will then access the link and enter personal and delivery information. Next the payment will be made through credit/debit card or Internet Banking (FPX).

What is RaudhahPay?

RaudhahPay is an Online Payment Gateway that accepts payments for online transactions, through credit/debit card or Internet Banking (FPX).

Safety Characteristic

Is it safe to use RaudhahPay?

Yes.

What are the guarantees that RaudhahPay is safe from hackers?

We cannot guarantee that we are 100% safe from hackers, but, we have made your security our biggest priority. Our systems are constantly maintained and secured from any threat that may occur.

What are the safety characteristics of RaudhahPay?

RaudhahPay uses SSL (Secure Socket Layer) for each transaction. Besides that, we do not store sensitive data such as credit/debit card information. Every transaction will require 6 digit 3D-secure code which will be sent to your mobile phone for confirmation. We also have an internal “Fraud Detection” team.

RaudhahPay Portal Characteristics

What is RaudhahPay Portal

Information Portal that acts as a guide for you on RaudhahPay.

Where can I read the RaudhahPayGUIDE?

You can click here.

What is RaudhahPay?

RaudhahPay is an Online Payment Gateway that accepts payments for online transactions, through credit/debit card or Internet Banking (FPX).

Registration

How long is the waiting period before I can use RaudhahPay?

As soon as your registration is verified.

How to register with RaudhahPay?

What are the documents needed for the registration?

If you are a business entity, you need to submit a copy of your business registration license and bank account statement.